"CarComplaints.com" ®, "Autobeef", "What's Wrong With YOUR Car?" The plaintiff says she contacted the Mercedes dealer and was allegedly told the pre-owned warranty didn't cover the trim. Callen first noticed alleged fading with the burl walnut wood trim in November of 2018 when a mechanic pointed it out. The Mercedes burl walnut wood trim lawsuit was filed in the U.S. District Court for the Northern District of Georgia, Atlanta Division: Callen, et al., v. Daimler AG and Mercedes-Benz USA, LLC. The plaintiffs further argue they believed their used vehicles would be “free of defects.” But attorneys for Mercedes argue the new vehicle limited warranty contradicts this belief because the warranty says trim defects are “normally taken care of” during the new vehicle inspection process. The plaintiff is represented by Heninger Garrison Davis, LLC. Other areas may also be affected.”. Front ¾ vehicle photos © 1986-2018 Autodata, Inc. dba Chrome Data. Front ¾ vehicle photos © 1986-2018 Autodata, Inc. dba Chrome Data. The vehicle came with a Mercedes certified pre-owned warranty and the remaining standard Mercedes warranty. The plaintiff alleges dealers charge between $3,000 to $5,000 to replace the burl walnut trim. A technical service bulletin, TSB LI68.10-P-050, allegedly proves Mercedes knew about the trim problems in 2010 when the automaker informed dealers about faded and discolored wood trim. 1 – passenger side instrument panel) or on the front doors when removing the interior shipping protections material. The complaints are organized into groups with data published by vehicle, vehicle component, and specific problem. Mercedes-Benz filed a motion to dismiss the lawsuit by telling the judge that wood in a vehicle, any vehicle, can fade over time when exposed to sunlight. We use cookies to analyze & improve your experience, & to personalize content and ads. ... Walnut Wood trim. Lawyers for the plaintiff claim Mercedes issued at least nine versions of the second TSB that eventually included all 2010-2016 E-Series vehicles. Front ¾ vehicle photos © 1986-2018 Autodata, Inc. dba Chrome Data. The second bulletin told dealerships that UV radiation could fade the "burled walnut veneer wood finish trim parts." The Mercedes burl walnut wood trim lawsuit was filed in the U.S. District Court for the Northern District of Georgia, Atlanta Division - Teri Callen, et al., v. Daimler AG and Mercedes-Benz USA, LLC. Mercedes also argues the lawsuit alleges express warranty claims against both Mercedes and Daimler, even though only Mercedes issued the warranties. Example: "Bad Brakes", "Toyota Recall", etc. In addition, the plaintiffs allegedly never claim they saw or relied on any specific advertisements before they purchased their used vehicles. are trademarks of Autobeef LLC, All rights reserved. The lawsuit alleges Mercedes told dealers to simply move the stickers so that any future discoloration wouldn't be seen. We got Jerry to come down from BC to help us finally mill walnut huge maple burls we've had sitting in our storage container for 4 years! California consumers may exercise their CCPA rights here. CarComplaints.com has owner-reported complaints about numerous Mercedes-Benz vehicles. A technical service bulletin, TSB LI68.10-P-050, allegedly proves Mercedes knew about the trim problems in 2010 when the automaker informed dealers about faded and discolored wood trim… Add your complaint here, about any vehicle. Our focus is to provide clients with the highest level of luxury service while still managing to save you time and money. One of the affected areas was an airbag label, and the lawsuit alleges dealer technicians allegedly were told to relocate the label to an area on the instrument or lower control panel. Add your complaint here, about any vehicle. How these simple documents can unlock information about your car. complaints from owners of Mercedes-Benz vehicles, read stories from drivers who praise our work. April 12, 2019 — A Mercedes-Benz burl walnut wood trim lawsuit alleges hundreds of thousands 2009-2016 Mercedes E-Series vehicles are equipped with wood trim … Mercedes also says new owners are informed problems with trim due to “use and exposure” are not covered by the warranties. According to the lawsuit, hundreds of thousands of E-Class vehicles are affected by burl walnut wood trim defects that may cost owners thousands of dollars to repair. May 23, 2020 — Plaintiff Teri Callen purchased a 2014 Mercedes-Benz E350 equipped with burl walnut wood trim when the vehicle had about 11,100 miles on it. However, instead of replacing the trim, technicians were allegedly told to relocate the SRS (airbag) label to an area on the instrument panel or lower control panel. Burl Walnut Wood Trim DTLA MBZ Rafael Gonzalez. How these simple documents can unlock information about your car. According to the TSB, the wood trim fades due to “Inadequate UV (ultra violet) ray protection," something that should be fixed by replacing all the wood trim panels. 17" Split 5-Spoke Wheels, Burl Walnut Wood Trim, Exterior Parking Camera Rear, Panorama Sunroof, Split folding rear seat. Various areas of trim could be affected and the answer was to replace the wood trim. Have a car complaint to add? The TSB specifically said the burl walnut trim could fade due to a lack of ultraviolet ray protection. The plaintiff also says a second bulletin was issued in 2015 and entitled, “Fading of Wood Trim in Model Series 212 Technical Service Bulletin.” This bulletin also mentioned damage caused by UV rays and dealers again were told to replace the burl walnut trim. In its motion to dismiss, Mercedes says the plaintiffs mention advertisements because owners cannot name any specific representation in which Mercedes promised the vehicles would be free of defects. Front ¾ vehicle photos © 1986-2018 Autodata, Inc. dba Chrome Data. However, Callen says she learned about a technical service bulletin (TSB) and dealer technicians allegedly told her the burl walnut wood trim was defective in various Mercedes models. CarComplaints.com ® is an online automotive complaint resource that uses graphs to show automotive defect patterns, based on complaint data submitted by visitors to the site. The automaker allegedly sold about 500,000 E-Series vehicles between 2010 and 2016 and a large majority of those came equipped with burl walnut wood trim. In addition, any interior transportation protection material should be removed from the wood surfaces. April 12, 2019 — According to the lawsuit: "Apparently, Mercedes believed that if a sticker was not covering part of an area of the trim that was otherwise fading, the fading, though still present, would not be noticeable until long after the customer drove off the lot in their new car. According to the lawsuit, “Burl Walnut Wood Trim specifically is known to last 20+ years without discoloration, fading, or developing a cloudy appearance,” but Mercedes says the plaintiffs "plead no facts in support of this bare allegation, much less plead any representations from Defendants that could have reasonably led Plaintiffs to hold this belief.". Then there is the cost if an owner must pay for replacement of the trim. This argument is supported by technical service bulletin LI68.10-P-050 the automaker issued to dealers in 2010 related to discolored and fading wood trim. Those issues allegedly do not affect the use of the vehicle and don't pose any safety problems. The plaintiff mentions alleged advertisements describing the vehicles as “state-of-the-art,” “luxury” and “the most advanced vehicles on the road." CarComplaints.com ® is an online automotive complaint resource that uses graphs to show automotive defect patterns, based on complaint data submitted by visitors to the site.

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